Reference

Terms That Cover Your Account on pk lok

These terms set out what you agree to when you open and use your pk lok account — from how deposits work through bKash, Nagad, or Rocket, to how withdrawals are processed and what we expect from you.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms updated with notice
pk lok Terms That Cover Your Account on pk lok
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your payment details are handled with care. We use encrypted connections across the platform, and your bKash, Nagad, or Rocket wallet details are never stored in plain text on our systems. Here is how we approach the key areas.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of what we hold.

Payment Verification

Every withdrawal is matched against the deposit source — your Nagad, bKash, or Rocket number — before it is processed. This step protects you from unauthorised payouts.

Account Access

If you suspect unauthorised access to your account, contact support immediately. We can freeze the account while we investigate, preventing any transactions from going through.

Requesting Changes

To update your registered mobile number or wallet details, you will need to complete a verification step. Submit your request through live chat with a valid ID ready.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account status, verification, or a transaction dispute, our support team handles these directly. You can reach us through live chat on the platform, by email, or through our Bangladesh-focused help line during operating hours.

Team online

Live Chat

Available directly inside your pk lok account dashboard — the quickest path for account and terms queries during support hours.

Email Support

Send your query with your registered account details to our support address. We aim to respond to terms-related questions within one business day.

Help Centre

Our help section covers common account, verification, and payment questions — check there first before raising a ticket for faster resolution.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations.

Access and eligibility depend on your local law and region. Players in Dhaka and elsewhere should confirm that using an online gaming platform is permitted under the rules that apply to them.

No. The bKash, Nagad, or Rocket wallet you use must be registered in your own name and match the name on your pk lok account. Using another person's wallet breaches these terms.

Operating multiple accounts is not allowed. If we detect duplicate accounts linked to the same person or wallet, both accounts may be suspended and any pending withdrawals held pending review.

We notify you through the platform before any material change takes effect. Check your account notifications regularly. Continuing to use your account after the notice period means you accept the update.

Contact our support team via live chat or email with your account details and a valid ID. We will provide a summary of the personal data associated with your account within a reasonable timeframe.

Contact support immediately through live chat. We can place a temporary hold on your account to stop any transactions while we look into it with you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.