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What Our Legal Framework Means for You

Your use of pk lok is governed by these terms, and what applies to your account depends on your location and whether online gaming is permitted under your local law.

Account TermsPrivacy & DataEligible RegionsbKash, Nagad, RocketPolicy Contact
pk lok What Our Legal Framework Means for You
HOW WE HANDLE YOUR DATA

Data, Security and Your Account Rights

Your account data — name, contact details, wallet numbers — is held securely and used only to operate your account and process payments through bKash, Nagad, or Rocket. We do not sell your data to third parties. Cookies on the platform track session activity to keep your login active and to serve the correct regional version of the lobby. You can manage cookie preferences in your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by our operational policies. You can request a summary of what we hold.

Account Security

Your account is protected by password and, where enabled, OTP verification via your registered mobile number. Never share your login with anyone.

Your Right to Access

You can request a copy of the personal data we hold on your account by contacting support via email. We aim to respond within a reasonable timeframe.

Closing Your Account

To close your account, contact support through email or the account portal. Any pending balance will be returned to your verified bKash, Nagad, or Rocket wallet before closure is finalised.

CONTACT OUR TEAM

How to Reach Us on Legal Matters

For account policy questions, terms clarifications, or data requests, our support team handles them directly. You can reach us through live chat, email, or your account portal. If your query involves account closure or a data deletion request, email is the right channel — it gives you a written record and us a clear reference to act on.

Live Chat Available inside your account dashboard. Fastest path for general policy questions or account access issues.
Email Support Use email for data requests, account closure, or formal policy queries. We respond to every message with a reference number.
Account Portal Log in to review your current terms version, update contact details, or submit a policy-related request directly.

Questions About Policy and Your Rights

Common questions from our account holders about how these terms apply, what data we hold, and how to act on your rights.

Access depends on your local law and eligible region. We do not make legal determinations for individual users. Check whether online gaming is lawful where you are before opening an account.

Email our support team from your registered account address. We'll identify your account, compile the data we hold, and send it to you with a reference number attached.

Wallet changes — bKash, Nagad, or Rocket — require identity verification. Contact support through the account portal and we'll walk you through the steps.

Any remaining balance is returned to your verified wallet before we close the account. We will not close an account with an unresolved balance without your instruction.

We notify you through your registered contact details when terms are updated. The new version applies from the date stated in the notice. Your account portal always shows the current version.

Start with our email support channel — it gives you a written record. We take data complaints seriously and will respond with a reference and a clear path to resolution.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.