Banking at pk lok: Deposits, Withdrawals and Verification

When you want to pull funds out, head back to the cashier and choose the withdraw option. Pick bKash, Nagad, or Rocket — whichever wallet you use — and enter the mobile number tied to that wallet. Put in the amount you want out and submit the request. For first-time withdrawals, you may be asked to complete account verification before the transfer

goes through; this is a one-time step that protects your balance from unauthorised requests. Once verified, subsequent withdrawals follow the same short path without repeating the full check.

Open the cashier from the pk lok lobby menu and you'll see bKash, Nagad, and Rocket listed at the top. Pick your wallet, and the screen shows the account number to send to — just like any other wallet transfer you've done before. Enter the amount, confirm your PIN in your wallet app, and the reference number ties the transfer to your

account automatically. Your balance updates once the wallet network confirms. No need to call support for a routine deposit; the flow handles it end to end.

Account verification at pk lok is a security layer we put in place so that only you can move money out of your balance. You'll typically need a copy of your National ID card and a selfie that matches it. Upload both through the verification section in account settings — the review usually covers the document clearly showing your name and photo,

and the selfie matching that photo without filters or obstructions. Once the check clears, the verified status stays on your account. If anything is unclear in the documents you send, support will let you know exactly what to resubmit rather than just declining the request.